Key Takeaways
- Only about 60% of franchise systems include substantive Item 19 data — absence of disclosure is itself a warning signal
- Always use the median revenue figure, not the average — a few top performers can inflate the mean by 30% or more
- Most Item 19 disclosures show gross revenue only, not profit — subtract COGS, labor, rent, royalties, and expenses to estimate actual income
- Call at least 10-15 franchisees from the Item 20 contact list to verify whether Item 19 figures match real-world performance
- Full P&L disclosure in Item 19 is rare but the gold standard — prioritize franchises that provide it
What Is Item 19?
Item 19 of the Franchise Disclosure Document is where franchisors may (but are not required to) provide financial performance representations. This can include revenue figures, average unit volumes, cost data, or profitability metrics.
Critical fact: Only about 60% of franchise systems include substantive Item 19 data. The rest either provide a blank Item 19 or include a disclaimer stating they “do not make financial performance representations.”
Why Some Franchisors Don’t Disclose
There are a few reasons a franchisor might skip Item 19:
- Poor performance — The numbers don’t help sell franchises
- Inconsistent results — Wide variation across units makes disclosure complicated
- Legal caution — Fear of lawsuits if actual results don’t match disclosed figures
- New system — Not enough data to make meaningful representations
Our take: Well-performing franchise systems have every incentive to disclose. Absence of data is information in itself.
Common Item 19 Formats
Gross Sales/Revenue Only
The most common format. The franchisor discloses average, median, or range of gross sales across the system. This tells you the top line but nothing about profitability.
What’s missing: Cost of goods, labor costs, rent, and all other operating expenses. Revenue alone doesn’t tell you if franchisees are profitable.
Revenue by Quartile or Tier
Better franchisors break down performance by quartiles (top 25%, second 25%, etc.) or by unit age. This helps you understand the distribution rather than just the average.
Look for: The median rather than the average. A few high-performing outliers can inflate the average by a wide margin.
Full P&L Disclosure
The gold standard. Some franchisors provide a full profit-and-loss breakdown including revenue, COGS, labor, rent, and operating profit. This is rare but extremely valuable.
How to Analyze Item 19 Data
Step 1: Check the Sample
How many units are included? What percentage of the system do they represent? Some franchisors cherry-pick top-performing locations.
Step 2: Look at the Median, Not the Mean
If 100 units have an average revenue of $1M, but the median is $700K, that means a few top performers are pulling up the average. You’re more likely to be a median performer.
Step 3: Calculate the Realistic Scenario
Take the median revenue, subtract your estimated costs (use Item 7 and Item 6 data), and see what’s left. This is your realistic pre-tax income.
Step 4: Talk to Actual Franchisees
Item 20 gives you contact information for every franchisee in the system. Call at least 10-15 and ask about their actual financial performance.
What If There’s No Item 19?
If the franchisor doesn’t disclose financial performance:
- Ask the franchise sales team why (their answer is revealing)
- Contact existing franchisees from the Item 20 list
- Research the industry average for similar businesses
- Use our industry benchmarks to compare against peers
See Which Franchises Disclose Item 19
Our database tracks which franchise systems include Item 19 data. Browse our franchise library — each listing shows whether Item 19 is available, along with investment ranges, fees, and system size.
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